Bookings

To make a booking for an event is super simple. It's just a matter of two clicks. We've made a secure & simple checkout system. Hmmm.. ☝️ ✌️


Admin, Organizer & Customer, all can book an event from the front-end in similar ways.


  1. Admin - Make a booking for a customer.

  2. Organizer - Make booking only of their own events for a customer.

  3. Customer - Make a booking for their own.

new-checkout-ui-design

Make Booking

For Admin & Organizer

  1. On the Event page, scroll down to Get your tickets now section.

  2. Click on  Get Tickets
    In case of repetitive event, click on an Event Schedule.

  3. Select Customer & Ticket Quantity. You can also select multiple tickets at once.

  4. Select a Payment Option and click  Checkout

Admin & Organizer checkout

For Customer

  1. On the Event page, scroll down to Get your tickets now section.
  2. Click on  Get Tickets In case of repetitive event, then click on any Event Schedule.
  3. Select Ticket Quantity.
  4. Select a Payment Option and click  Checkout

Customer checkout

{info} Free Tickets can be booked directly without going through Payment Gateway.

{primary} We'll add Pay at venue option for cashless checkout in the next version.

Booking Cancellation

The customer can request for booking cancellation, and then the organizer or admin can proceed further with that cancellation request.

Customer booking cancellation


  1. Admin - Can manage and update cancellation request status from the Admin panel -> Bookings page.

  2. Organizer - Can manage and update cancellation request status from the Front-end -> Manage Bookings page.

  3. Customer - Can request for booking cancellation Front-end -> My Bookings page.

For Customer

  1. On the header, click on My Bookings.
  2. Click on  Cancel
  3. Once after requesting booking cancellation, booking status will keep updating (Pending | Approved | Refunded) and customers can track the booking status here on the same page.
  4. The status shows a particular booking is Enabled - Valid or Disabled - In-valid.

For Organizer

  1. On the header, hover over the account name and click on Manage Bookings.
  2. Click on  Edit
  3. In the popup, the organizer can update the Cancellation status to No Cancellation | Pending | Approved | Refunded.
  4. After refunding the booking amount, booking can permanently be disabled by changing the Status to Disable.

For Admin

  1. Go to admin panel, and click on Manage Bookings -> Bookings.
  2. Click on  Edit
  3. Admin can update the Cancellation status to No Cancellation | Pending | Approved | Refunded.
  4. After refunding the booking amount, booking can permanently disabled by changing the Status to Disable.

Cancellation Status Explained

The cancellation status are only for tracking purpose. They have no major functionality. The main thing is Booking Status. Change Status - Enabled - Valid Booking or Disabled - In-valid Booking.


  • No Cancellation - the booking status is normal and the customer ticket is valid.
  • Pending - the customer has applied for the cancellation, but still, the customer ticket is valid.
  • Approved - the cancellation request is approved and refund under process and the customer ticket has become invalid.
  • Refunded - the cancellation request is approved and the ticket amount is refunded to the customer and the ticket has become invalid.

{info} On updating Cancellation Status to Approved or Refunded, you must change the Booking Status to Disabled.

Booking Process (behind the scenes) (v1.3)

v1.3 introduced a new faster & smoother checkout process. The new checkout process is separated into a few micro-services. Before, on clicking the Checkout button, these are all the tasks happening concurrently behind the scenes-


  • Payment Processing
  • Ticket PDF generation
  • Ticket email sending


These were the tasks that increase the checkout processing time. So we redesigned the whole process. And separated all these tasks into the pre & post-booking process.

New Booking Process

On clicking the Checkout button


  • Initiate a loader popup to show checkout progress (start pre-booking process).
  • Validate the booking
  • Process payment
  • On successful payment, finish the booking process. (finish pre-booking process).
  • On the bookings page, initiate a loader popup (start post-booking process)
  • Start generating Ticket PDF
  • Send Ticket emails
  • Finally, show finish booking notification and close the loader popup. (finish post-booking process).

New Checkout Process Benefits

  • Independent pre-booking & post-booking process.
  • Faster checkout, lesser waiting time.
  • More reliable, e.g if email sending fails, it won't affect other belonging tasks.
  • More clarity for each task, a user can track each process and can contact support about the exact issue.